Jean-Marie Rhoden - 30th Jul 2021rated 5 stars
“Oliver and the team customer service was above excellent in helping us to sell our property. Communication was brilliant along with their advice. Oliver kept us informed at all times and very professional. Thanks to Emily, Kitty, Ben and Nick a solid team who work well together. The open days worked well and resulted in a successful sale. Highly recommend this branch.

Jon Miller - 28th Jul 2021rated 5 stars
“I chose Elephant to sell my property with and I could not have been more impressed with the level of service I received. Always friendly, approachable and fantastically professional, the team were always on hand to help every step of the way. They hold superb knowledge of the local property market and were able to help me in securing my onward purchase too. A BIG thank you to all at Elephant but in particular the brilliant Oliver, Kitty and Nick.

Gea Mikic - 27th Jul 2021rated 5 stars
“We bought our house through Elephant, and they were helpful, professional and responsive. They were certainly the best estate agents we'd dealt with in Bristol and worked hard to make buying our house a smooth experience. Emily was a dream!

Kay - 27th Jul 2021rated 5 stars
“Buying our house through Elephant has been a very positive experience. Emily , in particular, completely understood our very difficult circumstances and was very empathetic. She always answered queries promptly and if she didn’t know the answer, would always know where to go to find them and then be in touch with us promptly with the reply/answer. We have been very happy with the service delivered by Elephant, especially Emily , who honestly went above and beyond her role to help us achieve our aim in buying this house. We are really appreciative . Many thanks to you all, but Emily in particular, from us.

Olivia Gokhale - 22nd Jul 2021rated 5 stars
“We recently bought our house through Elephant. Kitty was fantastic from start to finish and she definitely helped us to move on time, for which we are very grateful!! Great service!

Clarissa Dumolo - 20th Jul 2021rated 5 stars
“Elephant were the agents for my vendor. Kitty was excellent at keeping in touch, putting any questions to the vendor and generally keeping things ticking over. I was absolutely delighted to complete at the end of June. Thanks to the team and Kitty for being a pleasure to deal with!

Polly Webb - 18th Jul 2021rated 5 stars
“We were delighted with the service provided by Elephant in the recent sale of our house. Ben helped us achieve a smooth and relatively stress free sale and was a real pleasure to deal with. Nick, Emily and Kitty add to a great team, with a fantastic knowledge of the local area and a wealth of experience between them.

James Broadway - 17th Jul 2021rated 5 stars
“The team at Elephant did a great job selling our flat. They were professional yet approachable and knowledgable about the area and the market. They generated a lot of viewings and managed the diary well. After agreeing the sale is where they earned their money (and is where most agents in my experience loose interest). The team worked tirelessly to get the transaction over the line even when the going got a little choppy. I was impressed.

Romayne de Fonseka - 16th Jul 2021rated 5 stars
“We used Elephant for selling our house recently and they were great. Very friendly, professional and efficient, we found their expertise and local knowledge very reassuring in a very pressured (pre-stamp duty deadline) market. Particular shout out to Ben Adams for all his help and invaluable advice. Highly recommended.

Ryan Lello - 16th Jul 2021rated 5 stars
“Very good service from Ben while buying a house. Mostly quick communication and offered sound advice when requested. Would use again (but hopefully not for a while yet)!

Rich B - 16th Jul 2021rated 5 stars
“Brilliant service throughout from Ben and the team. Very professional and prompt responses. We were always kept up to date regarding the chain and process moving forward

Paul Vernell - 16th Jul 2021rated 5 stars
“Second time using Elephant and both times they have surpassed expectations. The quick, calming responses and support from Ben Adams, in particular, must be mentioned. What a star!

Freddie MacDonald - 15th Jul 2021rated 5 stars
“We were the purchasers in our transaction and dealt exclusively through Kitty in a fairly time sensitive purchase complicated by the sale of our flat and solicitors. Kitty and the wider Elephant team were super helpful throughout the process and very responsive to any and all queries put in their direction. Often going above and beyond usual expectations. I'd gladly deal with them again.

Trish Lay - 14th Jul 2021rated 5 stars
“Elephant were amazing in the recent sale of my property and in helping me secure the property of my dreams. In particular Emily who dealt with progressing my sale and managing my purchasers and generally making sure all ran smoothly ! Highly recommend m.

Rebecca Jones - 13th Jul 2021rated 5 stars
“We have used Elephant once for buying and now for selling. I honestly don’t think you could be in better hands. They are honest, very quick to respond to everything and get answers on your behalf. The photos and presentation of our property are exceptional. We have now just sold our house through them. We had 3 full days of viewings, so much easier than having lots of seperate times. The house has sold easily through them. Ben was absolutely brilliant at his job. We really felt happy leaving the house with him to sell. He knew all the extra little details about it and is such a friendly and confident person we knew he would do a great job. He also gave us detailed accounts of every viewing at the end of each day and followed up any questions quickly. Alec has also been so helpful in finding our next home, nothing seemed too much trouble. I think the whole Elephant team have been great and I wouldn’t hesitate in highly recommending them to anyone

Joshua Perry - 13th Apr 2021rated 5 stars
“We haven't always had the best experiences with estate agents in the past, but we can hand-on-heart say that the whole Elephant office is a please to work with; they are friendly, honest and professional. Our first purchase fell through (no fault of theirs!), so they bent over backwards so sort out another great house for us. We really feel like they go the extra mile for both buyers and sellers.

Ruth Jackson - 6th Mar 2021rated 5 stars
“We had a few viewings with Elephant and found a property we loved through them. They were always so responsive and attentive. We dealt with Oliver in particular who was always happy to answer any concerns we had and went out of his way to explain everything in detail, reassure us and listen to our needs when looking for a property and the purchase. As first time buyers we were apprehensive and out of our depth but he helped make the process smooth. Highly recommend!!

Mandy Cox - 23rd Jan 2021rated 5 stars
“We completed the sale of our house yesterday and have been very happy with the service we received from elephant. All of the team have been very friendly and efficient, particularly Nick and Ben who dealt with us directly. We are especially grateful to Ben for his calm, professional and supportive approach to the sale! We highly recommend the Elephant team!

Tim Robinson - 23rd Jan 2021rated 5 stars
“Only good things to say about Elephant. Top team! Always prompt and reliable and willing to offer advice. Valuation was thorough, and the excellent photos and description really helped make the house look its best. Looking around at other agents' websites made it obvious how good Elephant were in terms of presentation. The viewings happened over one weekend and we got multiple offers, several well over the asking price. Sale went through no problem. We were recommended them by a neighbour, and have gone on to recommend them to others. All good.

Jess Railton - 13th Nov 2020rated 5 stars
“We bought our house through Elephant and we can't fault the service. Superstar Ben was friendly and professional and kept us up to date throughout the sale. Elephant were by far the best estate agent we have ever dealt with when buying a house. If we ever sell this house, we will definitely be using them. 100% recommend

Peter Chippendale - 8th Mar 2020rated 5 stars
“I have recently completed the sale of my flat in Clifton, Bristol, and am very happy that I decided to sell my property through Elephant. Even before I decided to place the property on the market, I had very thorough and insightful discussions with Elephant in order to assess the market and ensure I had reasonable expectations. Throughout the sale, I received constant attention and updates which were always polite and helpful, and I believe that Elephant went above and beyond to make my sale as effortless and stress-free as possible. I initially chose Elephant because their property photos are a step above everyone else's photos, and I wouldn't hesitate to recommend them to anyone else who is thinking of buying or selling a property in their areas.

louise maingard - 6th Jan 2020rated 5 stars
“We sold our house through Elephant and Alec and the team were most helpful, professional and efficient all the way through the procedure which did take 5 months but not through any fault of their own. They offered advice and were always on the other end of the phone when we needed them. They were quick to respond to emails and were always reassuring and kept a positive outlook throughout. Our sale was a bit of a 'journey' but with their help we managed to stay calm, positive and motivated. We don't know what we would have done without their professional and efficient responses. Nothing is ever too much for Alec and his laid back but efficient attitude is calming. We highly recommend them as the BEST estate agents in not just Gloucester Road/Bishopston, but in the whole of Bristol. We would use them again and will certainly be recommending them to friends and family. Thank you Alec and the team.

Chris Reeve - 6th Jan 2020rated 5 stars
“Good experience buying my first flat with Ben from Bishopston Elephant - he and the rest of the team were all really helpful and responsive to all my questions.

Adam Price - 22nd Nov 2019rated 5 stars
“I have just bought my first property through elephant. Ben was very helpful. It was great to have someone so knowledgeable to help me through the process. Ben moved things along very well, as he knew what was needed and when. Everyone at Elephant was a pleasure to deal with.

John Roberts - 12th Nov 2019rated 5 stars
“Elephant were exceptional as a buyer - particularly Matthew - and I'll be using them again when the time comes to sell.

Gillian Brittain - 5th Nov 2019rated 5 stars
“Everyone I dealt with at Elephant, in particular Ben Adams, was friendly efficient and professional. The photos and details of my property were excellent which, along with the team’s knowledge of the area, contributed to attracting the optimum of interest. I highly recommend Elephant.

Emily - 31st Oct 2019rated 5 stars
“Whilst we weren’t buying or selling through Elephant, we couldn’t have made it through the process without their help. Nick Durbin was the estate agent for another vendor higher up the chain and he provided us with a great deal of support where our own estate agents and others on the chain didn’t. We were first time buyers on a chain that almost fell through on several occasions and Nick’s advice throughout what was a very stressful process was invaluable. We would definitely recommend using Elephant and will be heading to them first in future when we come to move.

Ian young - 24th Oct 2019rated 5 stars
“We recently sold our flat with Elephant. Very good service from marketing right through the sales process . A pleasing result.

Richard Nally - 23rd Oct 2019rated 5 stars
“Can’t say enough good things about Elephant on Gloucester Road. Everyone was fantastic through both the sale of our flat and the purchase of our house. Great advice, answered everything we asked of them and were friendly and helpful through the whole process. Very happy we chose them.

Emma Godden - 5th Oct 2019rated 5 stars
“I have now bought and sold with Elephant and can't stress enough how great the team are. They are professional, fair and realistic in their view of the housing market and have made my recent sale a breeze. Their advice and fantastic brochure helped achieve an offer at asking price after just a week on the market, and then a smooth, fast route to completion. Thanks especially to Ben for his help and regular updates on progress, nothing was too much trouble. I wouldn't hesitate to use them again.

Yiannis - 10th Sep 2019rated 5 stars
“Ben was amazing! I only ever interacted with Ben as a buyer, and he was great. Every week during the process, he would chase people and give me a report on what was going on, what needed to be done etc. He was great throughout the whole process, and it led to a very fast sale within 7 weeks.

TF - 10th Sep 2019rated 5 stars
“The entire elephant team were amazing throughout the process of selling our house. They were all up to speed with any developments, so you could always call the office and get an immediate update. I’m not sure what more they could have done!

ANON - 27th Mar 2019rated 5 stars
“Elephant handled the successful sale of my house. My experience of Elephant throughout the process from initial visit and valuation to completion of the sale was fantastic. The presentation of the house to prospective vendors was highly professional with excellent particulars. The fee was very competitive. Elephant stood head and shoulders over previous experience I have had with estate agents for the sale/purchase of property, not just in the professional and approachable team but most particularly in the way that the period from accepting the offer to completion was handled. Alys was my key contact and her gentle tenacity in keeping the process moving on and calm proactive approach made the difference between securing a successful completion and the sale falling through. In all aspects, from establishing the valuation to the advice they kindly gave when I was considering my onward purchase, I always knew I was receiving honest and fair advice. The sale had been prompted by difficult personal circumstances and Alys, Nick and the team were wonderful and took control and I can't recommend them highly enough.

ANON - 3rd Mar 2019rated 5 stars
“Elephant handled the successful sale of my house. My experience of Elephant throughout the process from initial visit and valuation to completion of the sale was fantastic. The presentation of the house to prospective vendors was highly professional with excellent particulars. The fee was very competitive. Elephant stood head and shoulders over previous experience I have had with estate agents for the sale/purchase of property, not just in the professional and approachable team but most particularly in the way that the period from accepting the offer to completion was handled. Alys was my key contact and her gentle tenacity in keeping the process moving on and calm proactive approach made the difference between securing a successful completion and the sale falling through. In all aspects, from establishing the valuation to the advice they kindly gave when I was considering my onward purchase, I always knew I was receiving honest and fair advice. The sale had been prompted by difficult personal circumstances and Alys, Nick and the team were wonderful and took control and I can't recommend them highly enough.

Orla - 22nd Feb 2019rated 5 stars
“The wonderful people at Elephant took all of the stress and worry out of the tricky situation of selling a flat and buying a house simultaneously. They took such care with all of the details right from the beginning, for example sending a great photographer who took brilliant photographs, so that we felt instantly reassured that we were in good hands and that every effort was being made so that we would get the best deal we possibly could. Everyone we dealt with at Elephant was also extremely helpful, clear and knowledgeable, and we really felt very expertly guided through the whole process, and that there was a sound plan in place to move things along. Plus, all the people we dealt with at Elephant -- Daisy, Nick, Alys, and absolutely everyone else as well -- were really just excellent at keeping in touch with us and, crucially, at following things up and chasing down all the details on a daily basis, without which I'm sure things would have been much, much slower. In the end we had a buyer within the first month of putting the place on the market, and were able to move house to a home we absolutely love in less than six months. Thank-you so much Elephant!

Emily S - 22nd Feb 2019rated 5 stars
“I had a stress-free and positive first-time buyer experience with Elephant. Sam M was friendly, supportive and super helpful in talking to the vendor and keeping things moving. Most importantly, she was relatable and honest - not your stereotypical estate agent at all! Everything went smoothly, but I imagine had it not done, Sam and the team at Elephant would have helped me through it. I was impressed with it all, from the website with its beautiful and accurate photos, to the advice, and professionalism. And I was so touched to be presented with a small 'new home' gift, such a lovely, personal thought. I highly recommend Elephant!

Tom Joyce - 15th Jan 2019rated 5 stars
“We had a great experience with Elephant. We had a very realistic valuation of our house and bought the house of our dream through them. They were professional yet refreshingly genuine and personable team of people. We sold our house as valued and bought our new lovely house at a good price. Thanks again guys and keep up the good work. Tom / Lily / Art

Elephant to the rescue - 8th Jan 2019rated 5 stars
“After failing to sell our flat with another Agent, Elephant came to the rescue. The way they marketed the flat was exceptional and the highly professional photos really highlighted what our flat had to offer. Samantha was extremely helpful and professional all the way through the sales process and we wouldn't hesitate to recommend or use Elephant again in the future.

Guy - 20th Dec 2018rated 5 stars
“Daisy and team made quite a stressful situation a lot easier. They were responsive and eager to help at each stage of the process. Thanks!

Natalie H - 20th Dec 2018rated 5 stars
“We were looking for a house for quite and while and having had one fall through and our property sold we were keen for a quick and efficient sale - Alys really made that happen. As an agent we really like Elephant and its people, they are more open and approachable than traditional stuffy agents. We found Alys far more helpful than our own agent and was often our first port of call on any queries. She maintained an open and timely dialogue throughout and we were fortunately able to complete from offer in 4 weeks.

Caroline - 6th Dec 2018rated 5 stars
“My reasons for choosing Elephant over other estate agents who came to quote proved to be absolutely correct. Their knowledge of the market in my area was second to none and their fees very fair for the type/price of property. Everyone at the agency was professional and very friendly - always treating me with respect and kindness particularly when things seemed to be going wrong (had to put back on market due to original buyer unable to sell their property). They all worked very hard on my behalf and I found Elephant's philosophy and ethics to be severals cuts above other agencies I have dealt with. A particular mention to Sam Money who has helped me through a very stressful time with grace, humour, understanding and empathy. I HIGHLY recommend Elephant to anyone looking to sell their home.

LIZ - 23rd Oct 2018rated 5 stars
“Whilst buying our first home Alys was exceptional throughout the whole process. Excellent at keeping us up to date on any progress and always friendly and helpful. Made the whole process of buying our first home that more stress-free!

Nicholas Naydler - 28th Sep 2018rated 5 stars
“Elephant are something else . . . . charming, authentic, elegant and efficient. I've never before experienced an estate agent like this, and they made everything simple for me, as well as achieving an excellent price for the property they were selling for me. Once smitten by Elephant, no other agent would get a look-in from me. They are quite simply, the best.

Alex Hogg - 3rd Sep 2018rated 5 stars
“Very efficient, professional. Got a good price for our house quickly and followed everything through at a good pace. No nonsense. Recommended what turned out to be very good solicitors, mortgage/insurance broker and removers.

Helen - 30th Aug 2018rated 5 stars
“Sam called me when the property I really wanted was back on the market and gave me the chance to make an offer - the rest is history! Thanks very much to Sam for his professionalism - and good memory.

Craig and Annabel - 22nd Aug 2018rated 5 stars
“We can't speak highly enough of the work put in by Alys, Alec and the team at Elephant. Fantastic professional service, very responsive, and managed any hitches brilliantly. We would absolutely recommend them.

Alex Spendley - 16th Aug 2018rated 5 stars
“Emma and I are very grateful to you particularly for all your support and advice whilst we were buying and selling. My compliments to your team who assisted with the sale, all of whom were friendly, professional and very helpful throughout the process a real credit to you and the business. You and Elephant have a fantastic reputation in the local area anyway, but we will of course have no hesitation in recommending you to any of our friends & colleagues in the area should they be looking to sell their property. Thanks again for helping to make the stressful process as simple as possible!

Twedds - 1st Aug 2018rated 5 stars
“I had a brilliant experience with Elephant. Sam and the team were really great, helpful and also provided sensible and realistic advice where we needed it. Would highly recommend.

Paul T - 22nd Dec 2017rated 5 stars
“A small independent agent with Bristol firmly at its heart, but with big city style and levels of service. Therefore highly recommended. The whole process was very professionally delivered and the customer service better than any I have experienced in Bristol, and I have lived here for 16yrs and moved many times around the city. The quality of the photography I think is of particular note as was the level of service delivered by all the staff (and I think I met most of them both during our house hunt and sale!), but in particular Sam Jackson who was pivotal in ensuring our sale went through smoothly in what was the start of a long chain that took some time to come together. Their strong brand and marketing has ensured they get the best local houses in my opinion. Their research, communication and knowledge of the market is impressive. Therefore it was an easy decision to select them to sell our house, which was achieved swiftly and exceeded expectations. And what more can you wish for from an agent? Many thanks to all involved.

AM - 19th Dec 2017rated 5 stars
“From the outset, the team at Elephant offered an accurate appraisal of the property and the market with a genuine and non pushy approach. The whole process ran smoothly and as predicted. I sold my property from a distance. They were attentive and more than willing to help with things like sourcing reliable contractors to undertake improvements, liaising with tenants and taking meter readings. Thank you Elephant.

Nick - 19th Dec 2017rated 5 stars
“We can't praise the team at Elephant enough; particularly Alec Jupp. Alec offered professional and experienced views in an effortlessly engaging and personable manner, in every conversation or correspondence with us, and others on our behalf. We had total confidence in Alec's ability to represent our best interests in all aspect of the conveyance, and would highly recommend Elephant to friends. Worth every penny.

Sian C-O and Alex Holmes - 23rd Nov 2017rated 5 stars
“We recently completed our sale using Elephant and were lucky enough that Elephant were the agents for our onward purchase too. Throughout the entire process from the initial valuation on our property (Alec), through the viewings on our property (Alys), to negotiating our sale (Sam), then also viewing our new property (Alys), and the entire management process of the purchase and sale (Alys) I cannot fault Elephant at all. They were this constant calming influence and trusted voice in the mad world of buying and selling property in Bristol. We threw a few 'curveballs and complications' at Elephant along the way and it was never too much hassle or effort for them to deal with and they always found the best way forward for us and others involved (even when I have no doubt inside they were cursing us - they never let on and just gave honest advice and support). I have so much praise for the whole team at Elephant (and we prob dealt with them all at some point!). They take a complicated and messy process and make it simple and ensure you are well informed and supported the whole way through. No question was ever too stupid for them and they act with professionalism and transparency throughout. Alys was our main contact for the majority of the process. I was so impressed with her style and ability to get things moving. She always knew exactly who and what we were waiting on and was always there to push things along - and always with a cheery outlook. I actually almost miss our weekly (daily at points!) calls and emails. Even when it felt like the entire chain was against her she was calm and patient with people and most importantly got it all to happen. I hear constant horror stories from friends about thier estate agents and this is so far from my experience with Elephant. They are honest, honorable, and straightforward people and worth every single penny of the fee we paid them. When we come to sell again we will not even be bothering to speak to another estate agent. I just hope they are also selling the next place we want to buy too! Thank you Alys, and the whole Elephant team. We honestly cannot thank you enough for getting this one over the line. See you in a few years!

Kristian L - 12th Sep 2017rated 5 stars
“The team at Elephant (specifically Alys and Matthew for my recent sale) were simply superb throughout the process. Elephant offer a very different and much improved estate agent service in that they really take the time to understand their clients and their needs and are much more focussed in ensuring that a strong relationship is in place. Importantly, from my perspective their photos and general approach with prospective purchasers is exactly what I was hoping for and I felt just the right amount of engaged throughout the process. Also, their deep understanding of the market and the properties within them (whichever part of Bristol you are in) really stands out. I certainly wouldn't use anyone else to sell my home and I would definitely prefer to be buy from a seller who is using Elephant.

Ingrid - 26th Jul 2017rated 5 stars
“I've just exchanged on my first house thanks to Elephant! The staff at Elephant have been absolutely brilliant and have provided me with a very dedicated and personal service. The sale of my flat and purchase of my new house have been mainly looked after by Alec Jupp and Sam Jackson. They've both been incredibly professional with a calm and friendly approach, providing me with helpful advice and guidance every step of the way. Sam looked after the day to day managing of my properties and worked incredibly hard to make sure everything went smoothly and was always there for advice if I ever needed it. I can't recommend Elephant and its talented staff enough. I also love their ethos and the properties they represent. If you plan to buy or sell, speak to Elephant first. They are taking the Bristol property market by storm!

Nick - 28th Nov 2016rated 5 stars
“My partner and I have just completed on our first home and we cannot fault Elephant at all! They were simply superb from start to finish and made the whole process as easy as it could be when others let us down. Alec Jupp was superb, professional and could not do more to help us from our first viewing to actually getting the keys! We will definitely be recommending then to friends and family and when the time comes for us to buy our next home we will go to them first! A great company who deserve all the praise that I have! Thank you!

Seller - 22nd Nov 2016rated 5 stars
“An onerous task made simple, unpressured and straightforward by a warm-hearted team who kept me informed at every step, knew the fine details and who could each speak with confidence and knowledge about the sale. The team gave a personal service that I found refreshing and so much better than the conveyor belt process I expected. There is nothing I could suggest they improve upon.

Katie & Joe - 5th Oct 2016rated 5 stars
“We bought our first property through Elephant 2 and a half years ago and we found them a real pleasure to work with. Since we bought, Matthew kept in touch and offered continued advice about improvements we were thinking of making to the flat. When it came to moving on we had no question that we would use them for our sale. We were so pleased to find an estate agent who we felt we could really trust and who took the time to get to know us and what we needed. Elephant are a real pleasure to work with. Their knowledge of the local area and market is great, so they make you feel as though you are in safe hands. They offer genuine, honest advice and support, and really take the stress out of the process of buying and selling. We wouldn't hesitate to use them again in future and would recommend them to anyone who is looking to buy or sell in Bristol.

Claire and Rae - 20th Jun 2016rated 5 stars
“Alec at Elephant ensured the sale of our house was remarkably stress free. In contrast to other agents Alec kept us up to date at every stage and we didn't have to keep chasing to find out what was going on. The marketing of the property was excellent and I am sure contributed to the success of the sale.

Georgina - 23rd May 2016rated 5 stars
“I contacted Elephant when I was thinking of selling my house and Tom stayed in contact without being pushy. When we found something we wanted to buy, he was able to put our house on the market within 2 weeks with some smart brochures and high quality photographs. Tom gave us good advice and support throughout the process. What sets Elephant apart is their excellent communication, good customer service and unfailing unflappability. The rest of the team were also constantly updated so could step in at any time. Elephant also understand the unusual Bristol market very well and deserve their excellent reputation.

Morrcoo - 9th May 2016rated 5 stars
“After looking at a house being sold through Elephant we were immediately impressed with their friendly professionalism. As a result we asked Elephant to assess our property for sale and Matthew visited, spent an hour discussing our needs and provided solid advice on how best to achieve a sale at a price that reflected the property. After we had improved the property in line with Matthew's advice the whole team visited in order to have first hand knowledge of the property they were selling. During the open days we were given daily updates on offers and it became apparent that Elephant had been on the money with the valuation and expected offers. We were guided through the prospective purchasers and chose the one through a combination of offer and proceedability enabled by Elephants clear summary of purchasers circumstances. Elephant really excelled with the potentially stressful period leading up to exchange and completion handled by Tom and this definitely minimised the stress levels we felt. I cannot over emphasise the value of this. The sheer amount of chasing up of all the solicitors, surveyors and financial institutions was phenomenal and meant the sale (which had some potential issues) went through smoothly, we certainly hadn't expected this level of attention after the offer had been accepted. All through the process we were kept informed and we are extremely grateful to the entire Elephant team for their commitment, professionalism, care and friendliness. We would have absolutely no hesitation in recommending them, the entire team were fantastic and Tom went well beyond what we expected, the whole experience was on a different plane to previous dealings with Estate Agents. Heartfelt thanks ....What could Elephant do to change your mind? Good

HanR - 15th Apr 2016rated 5 stars
“Most professional and genuine Estate Agency in Bristol. From our initial chat to purchasing our property, Tom has proven to be a welcomed breath of fresh air in the Estate Agency world. Open, honest and extremely helpful, willing to go the extra mile and with a sense of humour to match. Tom has been extremely patient and helpful throughout the whole process and even though we actually found a house elsewhere in Bristol, Tom has remained on hand when we have needed him for independent advice. I wouldn't hesitate to sell my property through Elephant. I have dealt with many agents during our house hunt and their professionalism, regular communication and genuine interest in our needs as a family, rather than just another buyer puts some of the other agencies to shame.

Ilana - 14th Feb 2016rated 5 stars
“We bought our lovely house through Elephant, it was a great experience - we dealt mainly with Tom who answered all our questions promptly, helped us to arrange reports and surveys we needed to do, and generally was very helpful. We would definitely recommend Elephant for anyone buying a house as they made it a very smooth experience.

Cathcart - 9th Nov 2015rated 5 stars
“I purchased my property through Elephant with Alec as the primary contact. It ended up being quite a lengthy purchase so I had lots of contact with the office and got to know them well. I found Alec personable yet professional and very straight-forward with all my commuinications. Overall Elephant were great to purchase from - in an industry with an unfavourable reputation this independent, local and professional agent stand out head and shoulders above the rest. Plus, I love their cool office!What could Elephant do to change your mind? Fees were industry standard.

Jennie Bashforth - 1st Jul 2015rated 5 stars
“Elephant is the best estate agent I have ever dealt with. The whole team is highly skilled, professional and communication is second to none. Also the level of personal care and attention in ensuring that the stressful nature of selling and buying a house goes as well as it possibly can is at the very heart of everything that Elephant does. I would recommend Elephant to anyone.What could Elephant do to change your mind? Very Good

Simon - 19th May 2015rated 5 stars
“I was initially felt a bit uncertain about Elephant because of the rather good branding and questioned whether there was any substance behind it. But this was all dispelled when we met the people behind the company. We found Alec and the team to be always really honest with us and great communicators. We wanted to stay in the local area and buy a larger family house and in the end bought and sold through Elephant. Their real local knowledge and professionalism really helped us here. The marketing of the property was excellent. The pictures taken for the sale were so good that our friends barely recognized our house! We wouldn't hesitate to recommend them.

Sally - 28th Feb 2015rated 5 stars
“I both sold and bought a property through the Elephant Team and dealt mainly with Alec and Katie, who were at all times thoroughly professional, friendly, helpful, quick to respond and helped to make the whole process go as smoothly as possible. I was impressed by their knowledge of the area, helped by their recruitment policy (all new employees have to live in the area beforehand) and felt listened too and never pushed - basically unlike any other estate agents I've dealt with in the past! Well done everyone!! I've already recommended your services and will continue to do so in the future.

Stephanie - 25th Feb 2015rated 5 stars
“We chose to sell with Elephant having received three valuations in total. Out of the three estate agents we met they appeared to know the market and area best. Their approach was very professional. Not at all pushy, and certainly not a typical 'estate agent'. The valuation Elephant provided was realistic, with the explanation of how the market was operating in Bishopston and how we could expect the bidding to go with final offers. They were spot on. The service we received was second to none. Everyone working in the office was fully up to date with every stage of sale and ensured we were too. Each member of staff visited pre open day to ensure they knew everything about the house to assist in any questions asked by potential buyers. Not only were they totally professional, but they were a pleasure to deal with and have coming into our home so much. I cannot recommend them highly enough, and would definitely use them again in the future.

Emma - 23rd Dec 2014rated 5 stars
“Hi recently used Elephant to sell my house and found them to be absolutely excellent. Without fail every member of staff I spoke to was on the ball and was able to help with any query I had regarding my property and the sales process. The Elephant team came up with practical and helpful advice when problems arose and kept me informed every step of the way. I found them to be totally upfront and honest too which was a breath of fresh air given past experiences. I would highly recommend Elephant to anyone looking to buy or sell a house in Bristol.

James Wood - 22nd Nov 2014rated 5 stars
“Elephant completely and positively changed our perception of Estate Agents in the last few months. In all matters they were professional, attentive, honest and easy to deal with. They are excellent communicators so we never felt in the dark. We liked that they treat potential purchasers with respect and there was no hint of the smoke and mirrors we have experienced in previous transactions. We had a couple of failed sales which were stressful, but the team rallied around and soon got things back on track. A big thanks to Alec, Matt, Katie and Tom; you made a real difference to our move.

Abi and Chris - 28th Oct 2014rated 5 stars
“Alec and the entire Elephant team were fantastic throughout the whole process. They took time to get to know our property and provided plenty of useful advice, as well as producing very professional details with brilliant photography. We sold our flat on its open day and were very happy with the price achieved. We'd like to give particular thanks to Katie, who was an invaluable point of contact for the entire chain, keeping everyone up to date and ensuring things went as smoothly as possible.

Andy - 20th Oct 2014rated 5 stars
“Matt and Alec were enthusiastic and full of support and creative ideas from the first point of contact. They obviously had very strong local knowledge, and were able to accurately position the market price and sale timing. I wanted the sale to be discrete and with as little disruption as possible to my busy schedule, and within 2 weeks (needed for photographs and for me to do a little tidying), and no big sign outside the house, the team had organised 13 viewings to occur on a single day that was convenient to me! A sale price was agreed upon with a proceedable and committed buyer 2 days after that. I had two frustrated purchase attempts before securing the right property, but Elephant remained calm, and kept my buyer and others in the chain confident throughout. I would thoroughly recommend this firm. Dealing with them was a pleasure, absolutely painless, and everything along the way was always completely open and honest. This is not your average estate agent!

Jane H - 15th Oct 2014rated 5 stars
“Elephant are a fantastic estate agent. They gave a very professional and personal service. The flat was marketed really well, with great photos and attention to detail and received offers very quickly. They dealt with a fairly lengthy and sometimes difficult sale brilliantly and I always felt like the process was in safe hands. A really lovely team of people - I would definitely recommend.

Tim - 12th Oct 2014rated 5 stars
“Fantastic experience. Matthew was very motivated to get us through the buying process, communicated clearly throughout, and was contactable and helpful from day 1. We moved in within 70 days of making our offer. Tim

Kellie - 29th Sep 2014rated 5 stars
“My wife and I were extremely happy with our Elephant experience - Matthew, Alec and the rest of the team were all brilliant with excellent customer relations, honesty, and above all else, integrity. These were the main reasons why we chose Elephant.

Ciara Molloy - 29th Sep 2014rated 5 stars
“We decided to use Elephant after talking to three different estate agents, and it was one of the best decisions we made. Matthew, Alec and their team were extremely professional throughout and couldn't have given us better service. They gave us great advice on selling our flat, and managed the viewings so well that we ended up with multiple offers. We ended up accepting an offer that was significantly above our original asking price, and we definitely feel that great sale price was all down to Elephant's strategy. A lot of estate agents can fade away after the initial sale, but Elephant were excellent; they stayed in constant communication with us, letting us know how things were progressing, what we needed to be doing on our part to progress things along, and were very patient with us when the invariable stressful moments came (as they do in every property sale!). They just seemed to be on top of everything, in control, and that made us feel able to really trust them, really rely on them. It definitely wasn't what we expected from an estate agent, and was a very pleasant and refreshing surprise. We would recommend Elephant to anyone selling or buying a property; they are new to the Bristol scene, they are extremely hardworking and striving to be excellent, and they are managing to succeed. We wish Matthew and Alec and all their team every success in the future, they deserve it.

A Bailey - 26th Sep 2014rated 5 stars
“We had an extremely positive experience with Elephant. All the staff we dealt with, especially Matthew and Alex, were charming and courteous and bent over backwards to make sure we were kept in the loop throughout the sale procedure. Matthew's diligence in contacting agents and solicitors further up the chain during the last stages of the sale process was much appreciated.

Matt from Bristol - 3rd Aug 2014rated 5 stars
“We have had a very positive experience in using elephant for the sale of our house. Right from the off they were very courteous and professional. The marketing literature for the property was outstanding and filled us with confidence. The initial sale went very smoothly and elephant struck a good balance in obtaining best value within a short timescale. They remained very hands on during the sale which may not always be the right approach but on reflection worked for us. Would happily recommend them to anyone and regard them a cut above the majority of the cities agents.

David - 30th Jul 2014rated 5 stars
“Elephant Estate Agents provided us with a really useful and high quality service. They organised the marketing very quickly. All the staff came to see the house before it hit the market. And then they were extremely helpful throughout the sale process. All for the same fee as the other local agencies, two of which I've used in the past, but did very little other than open the door for prospective buyers. I never thought I would recommend any estate agent. But here I am.

JaneC - 16th Jul 2014rated 5 stars
“From the first inquiry through to completion on the sale, Alec kept me informed throughout and responded promptly to any query I had in a thoroughly professional way. He has a friendly, reassuring and calm manner which was very welcome at what can be rather a stressful time. He knows the area well and can be relied on to recommend local people for electrical and gas checks/work, plumbers, builders and carpet fitters who have all provided me with excellent service. I am happy to have chosen Elephant to find me the perfect property, and if you are looking to pack your trunk and move into Elephant's patch, I recommend you visit Alec and his team to help you.

Emma - 16th Jul 2014rated 5 stars
“We were really impressed with the level of service and professionalism we received from Alec and team at Elephant. Even though we were the buyer and our purchase was a lengthy process, they remained empathetic and supportive throughout, going that extra mile. Elephant stand head and shoulders above the competition and we wouldn't hesitate to recommend them. With the housing market so strong, it's great to see a company with good ethics and a fantastic team. Thank you!

Jacquie - 14th Jul 2014rated 5 stars
“I highly recommend Elephant - I bought a house through them this summer and throughout the entire process their service was personal, attentive and responsive. I dealt with most of the team at one time or another and they were all fantastic - supporting me all the way through from offer and negotiations to finding traders men. Elephant, led by Mathew and Alec are fast becoming THE estate agents in our area, and it's not hard to see why. Thanks to Elephant I am now my perfect new house - thank you!!

Vicki - 12th May 2014rated 5 stars
“There were a number of different estate agents involved in the sale and purchase of my house but Elephant were by far the most professional and easiest to deal with. They were incredibly pro active in pushing the sale along (in some instances doing work that other estate agents should have been doing) and if it wasnt for there persistence and chasing solicitors etc the move may never have happened. In addition both Matthew and Alec were really lovely throughout the whole process and really supportive and reassuring when things got tricky. I wouldnt hesitate to recommend Elephant to all my friends and would definitely use them again if I ever decide to sell/buy another property.

Ben - 29th Apr 2014rated 5 stars
“Elephant were acting for the seller of the property I bought. There was a long complicated chain and many issues arose during the process. Throughout the five months it took for completion Elephant were fantastic. Helpful, reassuring and going beyond what you would expect. I recommend Elephant to anyone looking for great personal service with integrity, friendliness and style.

Pip - 29th Apr 2014rated 5 stars
“I bought a property sold by Elephant after having been on their list and having viewed lots of properties with them. Throughout the whole process from viewing to completion Katie and Meagan were brilliant. They kept me right up to date and were friendly and personable. They ensured the pace of the process was maintained so the purchase happened quickly and efficiently. Having just bought this property I've no intention of selling yet but when I do I will use Elephant. Highly recommended.

VC - 28th Apr 2014rated 5 stars
“Dealing with Matthew and Alec and the team at Elephant is an absolute delight. Professional, friendly, authentic, commercially astute and they do act in your best interest. We sold with Elephant and every stage of the process was supported by sound pragmatic advice and guidance. The property was marketed very professionally and we had 18 viewings on the first day, with 6 offers. We achieved well above the asking price and even after completion there were a few snags that needed to be sorted out, to which Elephant continued to guide us through.

JSMS - 28th Apr 2014rated 5 stars
“It was an absolute pleasure dealing with Elephant. We chose Elephant to sell our home as we were looking for an estate agent who we could trust, who would be upfront and honest with us, and who we felt would promote our property to the utmost. We were delighted with the personable yet professional service we received from the whole team, and would like to thank Alec, Matthew, Katy, Maegan and Katy for their sheer hard work and experience that resulted in us completing on our flat ahead of schedule, for which we are very grateful. We hope to deal with you again in the future, and would recomend Elephant to anyone looking for an exceptional service in Bristol.

Bishopston Bob - 16th Apr 2014rated 5 stars
“We thought the entire team at Elephant was excellent - professional and responsive. They also "thought outside the box" to obtain a result (a sale and a purchase) for us which we were delighted with. I would recommend them to anyone.

Catherine Gledhill - 16th Apr 2014rated 5 stars
“Alec and his team at Elephant were extremely professional and straightforward to deal with throughout our buying process. We were first time 'buy-to-let' buyers and Elephant went out of their way to understand what we were after and to guide us along the way. Having dealt with many estate agents in the past, Elephant are miles ahead of the game with their customer service and I hope we can work with them again in the future.

Matt Kinal - 3rd Apr 2014rated 5 stars
“Elephant made the process of buying my flat very easy. I was dealing with Meagan, who was professional, knowledgeable about the flat and was a lot less pushy than previous estate agents I'd dealt with. She kept me informed throughout the process and the sale went through smoothly. I would certainly recommend Elephant.

Matt Kinal - 26th Mar 2014rated 5 stars
“Elephant made the process of buying my flat very easy. I was dealing with Meagan, who was professional, knowledgeable about the flat and was a lot less pushy than previous estate agents I'd dealt with. She kept me informed throughout the process and the sale went through smoothly. I would certainly recommend Elephant.

Marc Wachter - 17th Mar 2014rated 5 stars
“All the members of Elephant we have dealt with have provided an excellent service. From the initial visit to discuss options all the way through to the completion of the sale their customer service has been first class. Great communication which helped pacify the stress caused by slow conveyancing solicitors! After previously marketing the flat unsuccessfully with a different estate agents, I would highly recommend Elephant to anyone looking to buy/sell or let a property. Thanks guys- great job

Clare Benians - 2nd Mar 2014rated 5 stars
“We decided to invite Elephant to pitch for selling our house having seen the kind of properties they had sold already. We were really impressed with the quality of details they put together too. Both Matthew and Alec spent an hour at our house discussing their approach and advising on how best to promote our property. It was clear from the start that they are both very passionate about what they do and are genuinely interested in providing excellent customer service. Their rate was competitive too so we instructed them. We have now completed our sale and cannot recommend Elephant highly enough. From start to finish they were fantastic at communicating with us, always courteous and completely on the ball. The whole team were always aware of what was happening underlining their strong communication. If you are looking to sell in and around gloucester road area these are the guys to use.

mnye - 20th Feb 2014rated 5 stars
“An excellent and very professional service! As first time buyers we were anxious about embarking on the buying process, but Elephant made this process enjoyable and exciting. Meagan at Elephant was very informed, friendly and responded quickly to our inquiries and requests. We wouldn't consider using any other estate agent in the future. Highly recommended.

Wil and Cindy - 5th Feb 2014rated 5 stars
“When we decided to sell our house we invited 3 different estate agents to give us a valuation. From the moment Matt and Alec arrived we were impressed by their professional yet relaxed nature ...but our main reason for choosing Elephant to represent us was that they genuinely seemed enthusiastic about our home - identifying lots of positive features that we hadn't even recognised - and they seemed to have a true desire to secure the best sale price on our property. Throughout the process Alec and Matt were flawless at communicating with us , making us feel like valued clients. We would definitely recommend Elephant to friends ( and at this point should thank our friend Lucy who recommended them to us!)

Peter evans - 13th Dec 2013rated 5 stars
“Recently bought our first property through elephant. They (Matthew in particular) was superb. At each stage he explained what we needed to do and what we were waiting for. The entire process was completed within 3 months which I attribute to Matthews hard work. Would highly recommend elephant to anyone wishing to use a clear, straight talking estate agent. A pleasure

BristolDweller - 11th Dec 2013rated 5 stars
“I was dubious about whether an ethical estate agency could exist but my dealings with Elephant suggest it can. From my first meeting with Alec and Matthew, I found them professional, amiable and enthusiastic. Communication was always prompt and clear and the details of my property were complied quickly and accurately using good quality photos taken by a professional photos. I dealt mostly with Alec during the sale and always found him honest and helpful. On several occasions he went over and above what I expected to liaise with the buyer, showing patience, a calm disposition and diplomacy. I get the impression that providing good customer service is genuinely important to Alec and Matthew and I felt they were really concerned that they did not let me down. I have no hesitation in recommending Elephant.

R Goldbin rated 5 stars
“They were absolutely fantastic, can't fault them at all. It was a breath of fresh air to deal with such professionals.

Jess rated 5 stars
“We were incredibly impressed with the service provided by Elephant, and particularly Matthew who dealt with the sale of our house. He was open and honest throughout the whole process and we appreciated all the personal effort that he put into ensuring that the sale went through on time. Overall, we felt that Elephant delivered a professional and refreshing service and would highly recommend them to anyone wishing to buy or sell in Bristol.